Returns & Product Support

Before You Buy

Product price, availability, production timing, delivery, plug or power configuration, and return terms must be confirmed in the checkout or order conversation for your region before payment.

Global Orders Through Etsy

The Etsy listing, checkout, and order record contain the terms that apply to your purchase. To request a cancellation, return, exchange, or help with delivery, start from your Etsy order so the request stays connected to the transaction. Etsy’s displayed policy and applicable buyer protection take precedence if they differ from this summary.

Mainland China Orders

Before payment, Dalychee will confirm the item, RMB price, production timing, delivery method, and return terms with you in writing through WeChat. If an item arrives damaged, is incorrect, or has a functional problem, contact us promptly in the same conversation and keep the packaging while we review the issue.

Product and Safety Support

For Shuttlecock Lamp, Origami Lamp, Push Pin Lamp or Gear Lamp setup, dimming, replacement-part, or troubleshooting questions, stop using the lamp if you see damage, unusual heat, odor, sparking, or exposed wiring. Contact us with your order reference, a short description, and clear photos or video when safe to provide them. Do not open electrical components or make unauthorized electrical repairs.

Contact

Global and Etsy support: jacobw2052@gmail.com

Mainland China and Chinese-language support: chriscs4398@gmail.com

We typically respond within 1–2 business days. Response time is not a promise of resolution or delivery timing.